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Assistant General Manager

Job Description
Our Assistant General Managers balance being a great leader with delivering WOW service to our guests. Krystal Assistant General Managers understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.
Essential Responsibilities
Develop People
Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)
Creates a great energy in the restaurant and sets the team up for success
Empowers the team through Yes I Can
Communicates effectively and engages the team in regular huddles
Coaches and motivates the Shift Leaders and crew members
Recruits and develops top grade talent
Demonstrates commitment to goals and inspires others to deliver excellent performance
Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
Serves those they lead through behaviors, actions and decisions
Create Great Guest Experiences
Creates a fresh, friendly and fast service experience so good that guests can't wait to come back to Krystal
Serves as a role model to create memorable guest experiences
Coaches WOW service and creates a welcoming work environment
Takes actions to solve and celebrates guest feedback
Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
Brand Champion
Helps to bring the brand to life in the restaurant
Supports the Restaurant General Manager's efforts in the community with local marketing and events
Supports company-wide promotions, product launches and product samplings
Helps the team execute local promotions
Business Planning
Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsible for executing Krystal 9 operating systems
Assists in developing sales forecast and schedules to ensure Quality, Service and Cleanliness will be met
Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
Reviews inventory efficiencies to create product (truck) orders
Reviews inventory and evaluates food costs
Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
Implements and follows up on operations and financial action plans.
Analyzes sales and labor results throughout and after each shift
Maintains Brand operating standards for product procedures, cleanliness standards and service expectations
Maintain Facility
Ensures the restaurant is a safe, sanitary and appealing place for everyone
Assists in the compliance with health, safety, cleanliness, security and fire policies, standards and regulations
Helps to identify problems and conducts high-level troubleshooting for restaurant equipment
Required Knowledge, Skills and Abilities
Excellent people leadership and guest service skills required
Ability to work in a fast paced environment
Ability to communicate effectively with guests, team members and Above Restaurant Leaders
Ability to resolves issues in compliance with Krystal standards
Available to work all shifts, weekends and holidays
Education and Experience
Must have high school diploma or equivalent
Minimum of 1-2 years management experience
Physical Demands
Must be able to lift up to 50 pounds of force frequently to move objects
Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
Consistently handles product preparation
Ability to kneel and follow proper lifting procedures
Consistently lifts for product preparation, stocking and inventory
Job number: 1825325
Category: Restaurant Management
Location: AL, Satsuma, 1211 Industrial Parkway


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